The aircraft company, based in Florida, was experiencing rapid international expansion across Europe and Asia. This growth led to increased demands on their IT department, which struggled to keep up with the requirements of a burgeoning global presence. The company faced significant challenges, including round-the-clock IT support needs, high overtime costs, and operational risks due to untimely IT responses.
The company’s IT team was stretched thin, leading to delayed responses to business needs and potential outages. The additional burden of managing IT support, server patching, routine maintenance, and security requirements became overwhelming. Furthermore, the transition to remote work during the pandemic exacerbated the IT demands, and the logistics of moving physical IT facilities added to the complexity.
Hikru provided a strategic IT partnership by implementing Level 1 and Level 2 Help Desk support, effectively managing night shifts and providing additional resources during peak hours. Our team handled over 70% of incoming IT tickets, ensuring smooth server patching, routine maintenance, and security.
Four years into their partnership, the aircraft company not only depends on Hikru for comprehensive IT support but also utilizes their software developers for crucial projects. This collaboration has resulted in notable labor cost savings and consistent, high-quality project delivery. As the company grows, it relies on Hikru's capability to scale and adapt to its changing needs
